Banking Ombudsman

With reference to the Institution of Banking Ombudsman in India, which one of the following statements is incorrect?

A
The service provided by the Ombudsman is free of cost.
B
The Banking Ombudsman is appointed by the Indian Bank Association.
C
The order passed by the Ombudsman is not final and binding on the party
D
Non-resident Indian having account in India can file complaints with the Ombudsman.