Fourth Pillar: e-Governance: Reforming Government through Technology

The guiding principles for reforming government through technology are:

• Form simplification and field reduction – Forms should be made simple and user friendly and only minimum and necessary information should be collected.
• Online applications, tracking of their status and interface between departments should be provided.
• Use of online repositories e.g. school certificates, voter ID cards, etc. should be mandated so that citizens are not required to submit these documents in physical form.
• Integration of services and platforms, e.g. UIDAI, Payment Gateway, Mobile Platform, Electronic Data Interchange (EDI) etc. should be mandated to facilitate integrated and interoperable service delivery to citizens and businesses.
• Workflow Automation Inside Government – The workflow inside government departments and agencies should be automated to enable efficient government processes and also to allow visibility of these processes to the citizens.
• Public Grievance Redressal - IT should be used to automate, respond and analyze data to identify and resolve persistent problems. These would be largely process improvements.