Consumer Protection Act, 2019: Strengthening Consumers' Rights

On 6th August, Parliament passed the Consumer protection bill 2019, which aims to protect the rights of consumers by establishing authorities for timely and effective administration and settlement of consumers’ dispute and will replace the Consumer Protection Act of 1986.

Salient Features

  1. It defines the “consumer” as a person who buys any good or avails a service for a consideration and covers transactions through all modes including offline and online through electronic means, teleshopping, multi-level marketing or direct selling.
  2. It defines six consumer rights including the right to:

    3. (i) be protected against marketing of goods and services which are hazardous to life ....

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