The Ministry of Railways has released the mobile app “Rail MADAD (Mobile Application for Desired Assistance During travel)” to expedite and streamline passenger grievance redressal.
Rail Madad is part of the Railway Passenger Grievance Redressal and Management System (RPGRAMS) of Indian Railways. The application was launched in-line with Union Government’s Digital India Initative.
This redressal mechanism is developed by Northern Railway (Delhi Division). It registers complaint of passengers with minimum inputs. It also has option of photo and issues unique ID instantly.
