National e-Governance Service Delivery Assessment Report 2021

On 13th June, 2022, the Ministry of Personnel, Public Grievances & Pensions released the second edition of the National e-Governance Service Delivery Assessment 2021.

About National e-Governance Service Delivery Assessment

  • Department of Administrative Reforms & Public Grievances (DARPG) had constituted the National e-Governance Service Delivery Assessment (NeSDA) in 2019.
  • It is part of its mandate to boost the e-government endeavours and drive digital government excellence.
  • Aim: To assess the States, Union Territories (UTs), and focuses on Central Ministries on the effectiveness of e-Governance service delivery.

About NeSDA Report 2021

  • NeSDA 2021 covers services across seven sectors:
    • Finance
    • Labour & Employment
    • Education
    • Local Governance & Utility ....
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