e-Jagriti Platform

Recently, the e-Jagriti Platform received the Silver Award at the National Awards for e-Governance (NAeG) 2026.

  • e-Jagriti is a flagship initiative of the Department of Consumer Affairs, launched on 1 January 2025.
  • It aims to strengthen the consumer dispute redressal mechanism across India.
  • The platform enables online filing and management of consumer complaints.
  • Users can track case progress and access judgments digitally.
  • The system supports secure, paperless and end-to-end digital workflows.
  • e-Jagriti integrates OCMS, e-Daakhil, NCDRC CMS and CONFONET into a single platform.
  • The platform uses Artificial Intelligence (AI) and Machine Learning (ML) ....
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