Grievance Redressal Mechanisms: Digital and Institutional Models
Grievance redressal mechanisms are fundamental to a healthy democracy, serving as a critical bridge between citizens and the state. They provide a formal channel for individuals to voice their complaints, seek remedies for injustices, and hold public authorities accountable.
Platforms like Centralised Public Grievance Redress and Monitoring System (CPGRAMS) provide a digital channel for citizens to lodge and track grievances. This complements traditional models like the Lokpal and Lokayuktas, which address more complex issues like corruption. The key is integrating both digital and institutional systems to effectively address public grievances.
Recent Developments: Digital Models
India has embraced technology to reform ....
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