Citizen’s Charter is an ideal instrument of organizational transparency and accountability, but it has its own limitations. Identify the limitations and suggest some measures for its improvement.
Answer: Citizen’s charter is a set of rules formulated by service providers with the aim to provide quality, high standard service delivery to its customers. Citizen’s charter is based on the principle of quality, choice, standards, value, accountability, and transparency.
- Citizen’s charter was for the first time adopted in England. After that, several national governments adopted citizen charter to improve their service delivery.
- In India, citizen’s charter was introduced in 1997, at a Chief Ministers’ Conference. Later task of formulation and operationalization were done by the Department of Administrative Reform and Public Grievances (DARPG).
- Under the citizen’s charter, it was mandated ....
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