Reserve Bank - Integrated Ombudsman Scheme, 2026

On 16th January 2026, the Reserve Bank of India (RBI) issued the revised Reserve Bank - Integrated Ombudsman Scheme (RB-IOS), 2026.

About RB-IOS

  • Aim: To provide a cost-effective, expeditious, non-adversarial alternate grievance redress mechanism for the resolution of complaints against Regulated Entities.
  • Effective Date: The revised Scheme will come into force from July 01, 2026.

Key Points

  • RBI Ombudsman: RBI may appoint one or more of its officers as RBI Ombudsman and RBI Deputy Ombudsman, generally for a period of three years.
  • Centralised Receipt and Processing Centre (CRPC): To be established by RBI to receive and process the complaints.
  • Nodal Officer: Regulated Entity ....
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