Intelligent Grievance Monitoring System (IGMS) 2.0

On 29th September, 2023, the Union Government launched the Intelligent Grievance Monitoring System (IGMS) 2.0 public grievance portal.

  • IGMS is an artificial intelligence (AI) driven grievance monitoring system.
  • It aims to enhance the efficiency of the public grievance redressal process.
  • It has been developed by the Department of Administrative Reforms and Public Grievances (DARPG) in collaboration with IIT Kanpur.
  • The system provides real-time analysis of grievances received and resolved, as well as state-wise and district-wise data. It also helps identify the root cause of grievances, allowing for targeted interventions.

Significance

  • In India, the common man raises around 20 lakh grievances annually on the CPGRAMS ....
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