​Comprehensive Guidelines for Handling Public Grievances

On 26th August, 2024, Union Government issued Comprehensive Guidelines for Handling Public Grievances.

Major Highlights of the Comprehensive Guidelines

  • User-Friendly Grievance Filing Platform: An integrated user-friendly grievance filing platform with the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) on which grievances can be registered by citizens which will operate as a single window experience.
  • Nodal Officers: Nodal Officers for Public Grievances in all Ministries/ Departments will address grievances promptly, fairly and efficiently.
  • Dedicated Grievance Cells: These cells shall be set-up in every Ministry/ Department with sufficient resources having knowledge of schemes and activities.
  • Reduced Time: The timelines for effective grievance redressal ....
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