Chatbot ASKDISHA: Now In Hindi

  • Indian Railways Catering & Tourism Corporation Limited (IRCTC) has enabled Artificial Intelligence based chatbot ASKDISHA to converse with customers in Hindi language, apart from English, on their e-ticketing site.  The customers can now ask queries to ASKDISHA in Hindi language by voice as well as text.
  • In order to resolve queries of railway passengers over the internet pertaining to various services offered, Indian Railways had introduced the services of ASKDISHA in October, 2018.
  • IRCTC plans to launch ASKDISHA in more languages along with many other additional features in the near future.
  • The chatbot is a special computer programme designed to simulate conversation with users, over the internet. Since its initial launch, more than 150 million passengers have been benefited by ASKDISHA with 10 billion interactions for seeking help on reservation of tickets, cancellation, enquiry of refund status, fare, PNR search, train running status, enquiry about retiring rooms and tourism products.

Source : Civil Services Chronicle Online, April, 2020