‘Empathy’ and ‘compassion’ are foundational values for addressing significant issues and for decision-making in administration. Suggest mechanisms through which these values can be developed in the civil services. Provide relevant examples.

Answer:- Empathy is the ability to understand and share the feelings of others, while compassion involves a genuine desire to alleviate the suffering of others. Both values promote a humanistic approach in administration. Empathy and compassion enable civil servants to address issues more effectively and make better decisions.

Empathy in Administration

• Understanding Stakeholder Needs: It enables administrators to deeply understand the needs and concerns of various stakeholders. This leads to more informed and effective policies that cater to the diverse needs of the community.
• Conflict Resolution: An empathetic approach helps resolve conflicts by understanding different perspectives. This promotes peace ....