"The Citizen's Charter movement was initiated to improve the quality of public services to meet the needs and expectations of the people, but it has not achieved the expected success." Review.

Answer:- The Citizens’ Charter movement has been instrumental in promoting transparency, accountability, and responsiveness in public services, empowering citizens by clearly defining service standards, timelines, and grievance redressal mechanisms.

Importance of the Citizen's Charter in Enhancing the Quality of Services

• Service Standards: They establish specific service standards that public agencies must adhere to.
• Grievance Redressal: It emphasizes efficient and transparent mechanisms for resolving citizen complaints and grievances.
• Citizen Empowerment: It encourages citizen participation through participatory decision-making processes.
• Information Dissemination: It aims to provide clear and timely information about government services.
• Monitoring and Evaluation: It promotes regular monitoring ....