"The Citizen's Charter movement was initiated to improve the quality of public services to meet the needs and expectations of the people, but it has not achieved the expected success." Review.
Answer:- The Citizens’ Charter movement has been instrumental in promoting transparency, accountability, and responsiveness in public services, empowering citizens by clearly defining service standards, timelines, and grievance redressal mechanisms.
Importance of the Citizen's Charter in Enhancing the Quality of Services
- Service Standards: They establish specific service standards that public agencies must adhere to.
- Grievance Redressal: It emphasizes efficient and transparent mechanisms for resolving citizen complaints and grievances.
- Citizen Empowerment: It encourages citizen participation through participatory decision-making processes.
- Information Dissemination: It aims to provide clear and timely information about government services.
- Monitoring and Evaluation: It promotes regular monitoring ....
Do You Want to Read More?
Subscribe Now
To get access to detailed content
Already a Member? Login here
Take Annual Subscription and get the following Advantage
The annual members of the Civil Services Chronicle can read the monthly content of the magazine as well as the Chronicle magazine archives.
Readers can study all the material since 2018 of the Civil Services Chronicle monthly issue in the form of Chronicle magazine archives.
UPSC
- 1 Political apathy among citizens weakens democratic institutions and accountability. Discuss the ethical dimensions of political apathy and suggest measures to promote responsible civic participation.
- 2 Highlight the constitutional and legal provisions governing the Delimitation Commission in India and discuss why the upcoming delimitation exercise has raised concerns in southern states.
- 3 In India’s parliamentary structure, the Rajya Sabha is often considered a secondary chamber. Critically examine.
- 4 In the Indian parliamentary system, Department-Related Standing Committees (DRSCs) are often called 'mini-parliaments.' Examine.
- 5 The Small Island Developing States (SIDS) of the Indian Ocean are not only vulnerable regions but also strategic partners in India’s Indo-Pacific vision. Discuss.
- 6 Digital access has become the 'new gateway' to participatory democracy in India. In this context, how does the 2025 Supreme Court judgment declaring digital access as a fundamental right strengthen participatory democracy? Explain with suitable examples.
- 7 Mental health challenges among youth in India are not just personal struggles but indicators of systemic developmental gaps. Examine.
- 8 The concept of "Sponge Cities" is gaining attention in urban areas. Discuss this in the context of ecological stress caused by unplanned urbanisation in India.
- 9 In India, fertility rate has fallen below replacement level. Analyse the implications of this in the context of India’s demographic transition.
- 10 While regionalism in India has often served as a medium for cultural assertion and developmental demands, it can also pose challenges to national integration. Analyse.
