QR-Based Passenger Feedback System

In April 2026, Gujarat State Road Transport Corporation (GSRTC) introduced a QR code-based feedback system to improve passenger experience in bus services.

Passengers can scan QR codes placed inside buses to submit feedback, complaints, and service ratings in real time.
The system enables quick issue resolution, such as addressing odour complaints in AC and Volvo buses.
GSRTC recorded an average passenger satisfaction rating of 4.5/5 in March 2026 from 1,702 responses.
Safety received the highest rating (4.7), followed by staff behaviour (4.6) and cleanliness (4.5).
The initiative has increased passenger engagement, with a surge in feedback submissions towards the end of the month.
QR codes are installed in premium buses and will also be introduced at bus depots for cleanliness feedback.
GSRTC operates over 8,000 buses daily, serving around 2.7 million passengers.
The move aims to enhance service quality, transparency, and responsiveness in public transport.