24th National Conference on e-Governance 2021

The Department of Administrative Reforms & Public Grievances (DARPG) and Ministry of Electronics & Information Technology (MeitY), Government of India, in association with the State Government of Telangana organized the 24th Conference on e-Governance (NCeG) 2021 on 7th – 8th February 2022 at Hyderabad, Telangana.

  • The theme of this Conference was “India’s Techade: Digital Governance in a Post Pandemic World”.
  • ‘Hyderabad Declaration’ on e-Governance adopted after 2 days of intensive deliberations.

Hyderabad Declaration

The Conference resolved that Government of India and State Governments shall collaborate to:

  • Citizen Services: Transform citizen services through use of technology by leveraging the artifacts of India Stack that include Aadhaar, UPI, DigiLocker, UMANG, e Sign and consent framework.
  • Public Digital Platforms: Fast track the implementation of the national level public digital platforms in key social sectors viz. Health, Education, Agriculture, etc. by adopting open interoperable architecture for joined up connected services. To bring citizens and government closer through digital platforms.
  • Data Governance Framework: Operationalize the data governance framework to facilitate data sharing within Government entities as also make available all data on data.gov.in except for a negative list. Enable protocols for data collection, data harvesting, data privacy, data anonymization, data security, and data preservation that can help build a data economy.
  • Foster use of Emerging Technology: Foster responsible use of emerging technology such as Artificial Intelligence, Machine Learning, Blockchain, 5G, Augmented Reality, Virtual Reality, etc. for Social Empowerment. Make India the global hub for emerging technology through creation of large pool of skilled resources on futuristic technologies.
  • Future Ready Infrastructure: Ensure resilient Government Infrastructure with robust technological solutions to withstand pandemic like disruptions.
  • Research and Development: Foster a spirit of research and development and process reengineering in ongoing government services
  • Good Governance: Uplift good governance to higher level through healthy competition among States and UTs and among Central Ministries by benchmarking services.
  • Improving e-Governance: NeSDA 2021 to be adopted in collaboration with MeITY for improving e-Governance landscape. Adoption of e-office version 7.0 in all ministries and departments
  • Redressal of Public Grievances: Integration of all State/District portals with CPGRAMS for seamless Redressal of Public Grievances.
  • Technology for Service Delivery: Use technology for propagating end to end service delivery without human interference to the citizen at the grass root level
  • Digital Governance: Make “digital” the primary aspect of government service design and delivery and provide requisite infrastructure to achieve that.