AIBEA Launches “Bank Clinic" Initiative

  • 05 Jun 2024

On 3rd June, 2024, the All India Bank Employees’ Association (AIBEA) launched the “Bank Clinic” initiative to assist bank customers with grievance redressal.

Key Points

  • It aims to assist bank customers with grievance redressal amid the rapid expansion of technology and Reserve Bank of India (RBI) guidelines on retail banking.
  • It is a non-resolving advisory platform guiding customers on the remedies available per RBI guidelines.
  • It serves as an additional channel alongside the normal Banking Ombudsman process.
  • Under this initiative, customers can register their complaints on the Bank Clinic website and within five working days, they will receive a reply detailing the available remedies and relevant RBI guidelines for their specific issue
  • It guides customers on available remedies but does not directly resolve queries.
  • It provides valuable feedback to banks, highlighting areas where service deficiencies exist.