Gujarat RERA Implements New SOP

On 26th December 2025, the Gujarat Real Estate Regulatory Authority (Gujarat RERA) implemented a comprehensive new Standard Operating Procedure (SOP) to ensure faster, more transparent and streamlined redressal of complaints.

The SOP follows a digital-first approach, strengthening the existing online system while clearly defining procedural timelines and responsibilities.
The primary objective is to deliver quicker justice to homebuyers while enabling promoters to submit timely and effective responses.
Online filing of complaints has been prioritised, allowing property buyers to lodge complaints from home through the Gujarat RERA portal.
While offline filing remains available, online submissions will be encouraged for speedier disposal of cases.
After online filing, complainants must submit a physical copy of the complaint within seven days to the RERA office.
To reduce procedural delays, complainants are required to upload all relevant documents - including proof of payment and a detailed statement of events - at the time of filing.