National Teleconsultation Centre

  • On 28th March, 2020, the government launched the National Teleconsultation Centre (CoNTeC).

About CoNTeC

  • The project CoNTeC, an acronym for COVID-19 National Teleconsultation Centre, has been conceptualised by the Ministry of Health & Family Welfare and has been implemented by the All India Institute of Medical Sciences, New Delhi.

Mode of Operation

  • The CoNTeC is a Telemedicine Hub, wherein expert doctors from various clinical domains will be available 24x7 to answer the multifaceted questions from specialists from all over the country.
  • The modes of communication will include simple mobile telephony as well as two way video communications, using WhatsApp, Skype and Google Duo.
  • A single mobile number (+91 9115444155) can be dialled from anywhere in the coutnry/world by COVID-19 treating doctors to reach the CoNTeC which has six lines that can be used simultaneously at present.
  • The incoming calls will be picked up by the CoNTeC Managers, who will then handover the call to the appropriate expert doctors from the clinical domains as desired by the calling specialists managing the COVID-19 cases anywhere in the country.

Benefits

  • India is a vast country and technology can play a pivotal role for the medical assistance to reach the poor. With the present facility, the poor would be able to get benefit of consultation form the topmost doctors of the country.
  • Further, it will help to deliver the best possible treatment to the poorest of the poor of the country.
  • With the help of digital platform and technology, the public at large will get the benefit not only for COVID- 19 but other diseases also.

Source : Civil Services Chronicle Online, April, 2020