Delhi (Right of Citizens to Time-Bound and Easy Delivery of Services) Act, 2026

The Delhi Government has notified the Delhi (Right of Citizens to Time-Bound and Easy Delivery of Services) Act, 2026. The Act replaces the earlier time-bound service delivery legislation enacted in 2011.

Key Facts

Core Objective: Guarantees citizens a statutory right to receive public services within fixed timelines while holding responsible officials accountable for unwarranted delays.
Fines for Delay: Officials causing unnecessary delays will face a daily fine of Rs. 250, up to a maximum limit of Rs. 5,000.
Penalty for Improper Rejection: Strict fine provisions are also established for officers who improperly or groundlessly reject citizen applications.
Designated Responsible Officers: Every service under the Act will have a clear, identified designated officer accountable for its completion.
Online Submissions: Provisions allow citizens to apply for public services online and track progress digitally.
Unique Application Number: Every submission will receive a unique tracking number to allow real-time online status checks.
Mandatory Written Communication: Designated officers must either fulfill the service within the timeline or provide written reasons for any application rejection.
Digital Records: Concerned departments are required to maintain updated digital records of all incoming applications.